At Vameya, we strive to ensure every order meets your expectations. Please read our policy carefully before placing an order.

1. Refund Policy

We do not offer refunds to the original payment method.

Approved refunds are issued only as Vameya Store Credit (Gift Card), which can be redeemed exclusively on www.vameya.in.

Store Credit may be issued only in the following situations:

Product lost during transit.
Product received damage (valid unboxing video required).
Wrong product delivered.

Store Credit will not be issued for:

Incorrect size ordered by the customer.
Change of mind.
Colour or style preference.
Minor variations in colour due to photography or screen settings.

Shipping charges and Cash on Delivery (COD) convenience fees are non-refundable.

2. Store Credit (Gift Card)

If your refund request is approved:

Store Credit will be issued within 24 hours after the returned product passes our Quality Check.
Your Gift Card will be shared via Email.
The Gift Card is valid for 30 days from the date of issue.
The value of the Gift Card will equal the purchase price of the returned product only (excluding shipping and COD charges).

Store Credit can only be redeemed on purchases made at www.vameya.in.

3. Size Exchange Policy

We currently offer size exchanges only.

Returns for refund or product exchange are not available except where specifically mentioned in this policy.

Exchange Eligibility

To request a size exchange:

Raise your request within 48 hours of delivery.
Upload clear images of the product with all original tags attached.
The product must be:

Unused
Unwashed
Undamaged
Returned with original packaging and tags intact

Exchange Charges

A ₹199 exchange fee applies, which covers reverse pickup and delivery of the replacement item.

Processing Timeline

Reverse pickup will be arranged after your request is approved.
Once the returned product passes Quality Check, your replacement size will be dispatched.
The complete exchange process generally takes 6–7 business days.

Important Conditions

Only one exchange is permitted per order.
Exchange is subject to size availability.
If the requested size is unavailable, your exchange request cannot be fulfilled.

If the requested size becomes unavailable after your exchange has been approved, we may offer either:

A different product of equivalent value, or
Store Credit valid for 30 days.

Refunds to the original payment method will not be provided under any circumstances.

Products purchased during sales, promotional offers, discount campaigns, or clearance events are not eligible for exchange unless they are defective or damaged.

If reverse pickup is unavailable in your location, you'll need to self-ship the product to our warehouse. In such cases, the exchange fee will not be charged.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

A complete and uninterrupted unboxing video is mandatory.

The video must clearly show:

The sealed package before opening.
The complete unboxing process.
The product received.
The damage, defect, or incorrect item.

Claims submitted without a valid unboxing video may not be approved.

Products that have been used, washed, altered, damaged after delivery, or returned without original tags will not qualify for replacement or Store Credit.

5. Reverse Pickup & Self Shipping

We offer reverse pickup services for most serviceable PIN codes across India.

If reverse pickup is unavailable in your location:

You may self-ship the product to our warehouse.
Once the product successfully passes Quality Check, we will provide ₹150 as Store Credit towards your shipping expense.

Please note:

Original courier charges paid by the customer are non-refundable.
Items failing Quality Check will be returned to the customer.

6. Order Cancellation

Orders can only be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and will be governed by this Refund & Exchange Policy.

7. Quality Check

Every returned product undergoes a Quality Check before approval.

Products may be rejected if they are found to be:

Worn or used
Washed
Perfumed or stained
Missing original tags or packaging
Damaged after delivery

Rejected items will be shipped back to the customer.

8. Need Assistance?

For any questions regarding refunds, exchanges, or returns, please contact our Customer Support team.

Email: Connect.vameya@gmail.com

Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)

Our team is always happy to assist you and ensure a smooth shopping experience.